Refund & cancellation policy.

This policy applies to every payment made to IGDB Solutions Private Limited for DataTaper — monthly plan fees, credit packs, and per-action bring-your-own-key fees — and forms part of our Terms & Conditions.

All amounts are charged in Indian Rupees (INR / ₹). Refunds are made in the same currency and to the same instrument used for the original payment.

Nothing in this policy limits any right you have under Indian consumer law that cannot be excluded by agreement.

You can cancel a paid subscription at any time from your account settings in the workspace, or by writing to support@datataper.com from the email address registered on the account.

• Cancellation stops the next renewal. It is not backdated and does not refund the cycle you are currently in.
• You keep full access, and your remaining allowance for that cycle, until the paid period ends.
• When the period ends the account drops to the Free tier — your data and account stay intact.
• To avoid being charged again, cancel at least 24 hours before the renewal date.

We confirm every cancellation by email. If you do not receive that confirmation, assume the cancellation did not go through and contact us.

Because credits are consumed against paid third-party lookups the moment an action runs, the following are non-refundable:

• Plan fees for a billing cycle that has already started, in whole or in part.
• Credits and credit packs, whether used, partly used, or unused — they are also non-transferable and have no cash value.
• Per-action fees already accrued on your own API keys.
• Lookups that return no result, an incomplete result, or a result you judge inaccurate — the provider is called and charges us either way.
• Credits consumed against a result served from our cache rather than fresh from the provider.
• Outages, coverage gaps, or term changes at a third-party data provider, which are outside our control.
• Accounts suspended or terminated for breach of the Terms & Conditions.
• Enterprise engagements governed by a separate signed agreement, where that agreement's own terms apply instead.

We refund the charge in full, without argument, in each of these cases:

• Duplicate charge. The same subscription or pack was billed more than once for the same period.
• Paid but never delivered. Money was debited and the plan, licence, or credit pack was never activated on your account.
• Charged after cancellation. A renewal was taken after we confirmed your cancellation in writing.
• Wrong amount. You were billed more than the price published on our pricing page or agreed with us — we refund the difference.
• Our fault, on our side.A defect in our systems, rather than a provider's, made a paid service unusable for a sustained period and we could not fix it. We refund the affected portion of the fee or restore the credits, whichever you prefer.

Write to legal@datataper.com — copying support@datataper.com — within 7 days of the charge appearing on your statement, from the email address registered on the account. Include:

• The registered account email.
• The transaction or order reference, and the date and amount of the charge.
• Which of the situations above applies, and a short description of what happened.

We acknowledge every claim within one business day and give you a decision within five business days. If we need something further from you, that clock pauses until you reply.

Approved refunds are issued through the original payment gateway to the original payment method. We cannot redirect a refund to a different card, account, or person.

• Once approved, the refund is initiated within two business days and normally reaches your statement in 7 to 10 business days, depending on your bank or card issuer.
• We refund the amount charged. Bank charges, foreign-exchange differences, and any fees levied by your own issuer are not reimbursed.
• Where taxes such as GST were charged, they are refunded in the same proportion as the base amount.
• If the original method has since been closed, tell us — we will agree an alternative route in writing before paying.

If a payment fails but money leaves your account, it is usually an authorisation hold that the bank releases on its own, typically within 5 to 7 business days. No refund is needed and none can be issued — the money never reached us.

If it has not reversed after that, send us the transaction reference and we will trace it with the gateway and confirm the outcome to you in writing.

Please raise the problem with us before asking your bank to reverse a charge. Almost everything is faster to fix directly, and a chargeback filed against a legitimate charge may lead to the account being suspended while the dispute runs.

We respond to every chargeback with the account, usage, and delivery records for the transaction.

We may revise this policy from time to time. The effective date above reflects the current version, and the policy in force when you were charged is the one that applies to that charge.

IGDB Solutions Private Limited — operator of DataTaper.

• Phone: +91 70167 78569
• Refunds and billing: legal@datataper.com
• Support: support@datataper.com

This policy is governed by the laws of India. The courts at Vadodara, Gujarat, India have exclusive jurisdiction over any dispute arising from it.